This Service Design project aims to improve the recruitment process of the Cancer Research UK charity shop on Sauchiehall Street, one of the organization’s four charity shops in Glasgow.
Nearly 40 % of the British people volunteer in one form or another (Guardian, 2019). Besides making a difference, volunteering is a way to learn new skills, take on a challenge and meet new people (Volunteer Scotland, 2019). In a recent survey of more than 10,000 UK volunteers, a clear majority states that volunteering benefits both their mental and physical health, and also helps to fight the feeling of isolation (The National Council for Voluntary Organisations, 2019).
Cancer Research UK is a charity that has been working on cancer research for over 100 years and is currently the charity with the highest brand worth: £2.3bn (UK Fundraising, 2018). The charity raises money through donations, fundraising events, shops and corporate partnerships. These activities are made possible thanks to the effort of over 40,000 volunteers